Introduction

TLC - TRAVEL & LEISURE CONSULTANTS PVT LTD is committed to providing a transparent and fair refund process. This Refund Policy outlines the conditions under which users are eligible for refunds and how refund requests are processed.

Refund Eligibility

A refund may be issued under the following circumstances:

• Failed Transactions: If a deposit is unsuccessful but the amount is deducted from the user’s account.
• Duplicate Payments: In cases where the user has accidentally made multiple deposits.
• Technical Errors: If a user is unable to access their deposited funds due to a system malfunction
• Unauthorized Transactions: If a deposit was made fraudulently without the user’s consent (subject to verification).

Refund Processing Time

• Refund requests are processed within 3-7 working days from the date of request submission.
• The refund will be credited back to the original payment method (UPI account) used for the deposit.
• Users must email info@tlcleisure.com with transaction details for refund initiation.

Non-Refundable Scenarios

• Gameplay Losses: TLC - TRAVEL & LEISURE CONSULTANTS PVT LTD does not offer refunds for losses incurred during gameplay.
• Violation of Terms & Conditions: If a user is found violating fair play policies, refunds will not be entertained.
• Incomplete KYC Verification: Refunds will not be processed if the user has not completed mandatory KYC verification
• Withdrawn Funds: Once funds are withdrawn, they cannot be refunded or reversed.

How to Request a Refund

• Users must contact info@tlcleisure.com with the following details:
• Registered mobile number
• Transaction reference ID
  Screenshot of the failed transaction (if applicable)
• Reason for refund request
• The TLC - TRAVEL & LEISURE CONSULTANTS PVT LTD team will investigate the request and communicate the outcome within the refund processing time.

Dispute Resolution

• If users disagree with a refund decision, they may escalate the complaint by contacting info@tlcleisure.com
• TLC - TRAVEL & LEISURE CONSULTANTS PVT LTD reserves the right to make the final decision on refund disputes.

Changes to Refund Policy

• TLC - TRAVEL & LEISURE CONSULTANTS PVT LTD reserves the right to modify this policy at any time.
• Users will be notified of major changes via email or in-app notifications.

By using TLC - TRAVEL & LEISURE CONSULTANTS PVT LTD, you acknowledge that you have read and agreed to this Refund Policy, ensuring a clear and fair process for refund requests.